Tailor-made support and assistance – that’s the LegalProd experience!
The LegalProd experience in 4 key points
1
first exchanges
advice tailored to your needs
During our initial discussions, we take great care to identify your needs.
The issues you wish to address :
- Business Development?
- Document management?
- Time management and billing)
Organizing your practice :
- How many lawyers are you?
- What are your usual working methods?
Following this first step, our teams will direct you to the LegalProd solution best suited to your needs.
2
support program
Phase implementation and training
Here you are! You’re ready to start your adventure with LegalProd. And don’t worry, we’ll take care of everything.
Take advantage of our personalized support program to help you get started:
- Integrating your contacts into your environment
- Integration of your documents and files
- Dedicated training to get you up and running quickly with LegalProd tools.
- Send logins to all users
3
customer success managers
Support ongoing
While using LegalProd solutions is intuitive, we understand that some questions may arise.
And we’ve thought of everything: you’ll always be accompanied by one of our Customer Success Managers dedicated to your practice. Whether by video, telephone or face-to-face, we have a strong policy of support and value the human touch.
You can also contact our IT support department at any time for more technical questions about access, rights and subscriptions.
4
secure data
servers in France
Confidentiality assured thanks to our secure data servers, located exclusively in France.
Servers are the backbone of any IT environment, and their security is our top priority, since they centralize all your data.
How do our servers guarantee maximum security?
Your connections are encrypted, so that no one can intercept not only your passwords, but also your session information and cookies… so we can guarantee the reliability of your business processes and online services.
